Human support, directly.
For a technical problem, purchase question, accessibility issue or privacy request, contact the LIGHT BRIDGE GROUP team. Include the app name, app version, Android version and a short description. Do not email passwords, full payment-card details or other unnecessary sensitive information.
Quick troubleshooting
- Update CORE Connect and Android to the latest available version.
- Restart the app and the device.
- Check that permissions needed for the feature are enabled in Android Settings.
- For a purchase, confirm that Google Play is signed in with the account used to buy it and use “Restore purchase” where available.
- If the issue continues, send the exact steps that reproduce it and a screenshot with private information removed.
Data Safety reference
This summary is prepared from the current application configuration. The final Play Console Data Safety answers must always be checked against the exact release bundle and every included third-party SDK.
Data handling
- Account identifiers and authentication information.
- Profile information the user chooses to provide.
- Connections, conversations, messages, attachments and group information needed to deliver the service.
- Voice/video call signalling and operational metadata.
- Security, reliability and abuse-prevention logs.
- Purchase information if paid services are enabled.
Device access
- Microphone — for voice messages and calls.
- Camera — for video calls and QR connection features.
- Read-only calendar — only if the user enables calendar features.
- Notifications — for messages and calls.
- Bluetooth — to route call audio to a paired headset.
- Screen capture — only after the Android system consent dialog for each share.
Company details
LIGHT BRIDGE GROUP DOO BEOGRAD-NOVI BEOGRAD
PIB 113756444 · MB 21921530
office@lbgroup.rs · +381 63 621 873